Goods can be returned within 14 days for refund or exchange.
For warranty items, please give fault details.
Please provide the following information for all returns:
Web Order No.
Name.
Address.
Telephone.
Item Part No.
Item Description.
Reason For Return.
BRIAN WARD RETURNS POLICY.
1. NON WARRANTY ITEMS MUST BE RETURNED IN PACKAGED AND IN A RESALEABLE CONDITION.
2. PLEASE PACKAGE ALL GOODS CAREFULLY AND KEEP PROOF OF RETURN POSTAGE.
3. FAULTY ITEMS WILL BE INSPECTED BY US AND /OR RETURNED TO THE MANUFACTURER FOR REPORT - IF NO FAULT IS FOUND A RETURN CARRIAGE WILL BE CHARGED.
4. SPECIAL ORDER GOODS AND CUT LENGTHS OF CHAIN, ROPE ETC. CANNOT BE RETURNED FOR CREDIT.
THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS.