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Customer Service


Returns
Goods can be returned within 14 days for refund or exchange. For warranty items, please give fault details.

Please provide the following information for all returns:

Web Order No.
Name.
Address.
Telephone.
Item Part No.
Item Description.
Reason For Return.

BRIAN WARD RETURNS POLICY.

1. NON WARRANTY ITEMS MUST BE RETURNED IN PACKAGED AND IN A RESALEABLE CONDITION.
2. PLEASE PACKAGE ALL GOODS CAREFULLY AND KEEP PROOF OF RETURN POSTAGE.
3. FAULTY ITEMS WILL BE INSPECTED BY US AND /OR RETURNED TO THE MANUFACTURER FOR REPORT - IF NO FAULT IS FOUND A RETURN CARRIAGE WILL BE CHARGED.
4. SPECIAL ORDER GOODS AND CUT LENGTHS OF CHAIN, ROPE ETC. CANNOT BE RETURNED FOR CREDIT.

THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS.

Shipping
Goods can be collected from our store. For orders placed on-line please wait for a confirmation email to confirm goods are ready for collection. We also have our own vans which deliver throughout Norfolk and Suffolk daily for orders placed before 9:30 am. Contact us to check areas covered. 


Rates
Standard 2-3 Days £4.95
Next Day* £8.95

* Next Day for orders placed by Midday
Free Shipping On Orders Over £50

We ship using Royal Mail and Interlink, we can ship for before 10 am and Saturday/Sunday services - please contact us for prices. We ship worldwide - please contact us for prices. 

Privacy
We do not disclose any personal information obtained about you from this website to third parties except when we need to do so in order to complete the transaction – e.g. when arranging for a courier company to deliver goods that you have ordered. We may also use the information to keep in contact with you and inform you of developments associated with our business. You will be given the opportunity to remove yourself from any mailing list or similar device. If at any time in the future we should wish to disclose information collected on this website to any third party, it would only be with your knowledge and consent. We use the information collected primarily to process the task for which you visited the website. Data collected in the UK is held in accordance with the Data Protection Act. All reasonable precautions are taken to prevent unauthorised access to this information.
Website Security
All credit card numbers are encrypted in the software when the order is placed using SSL 128 bit encryption and not stored on our website at all. We use Evalon and PayPal to process payments made by credit and debit cards.
Terms and Conditions

CONDITIONS OF SALE.
1. QUOTATIONS & ACCEPTANCE OF ORDER
1.1 The following conditions are the only terms under which we are willing to supply the goods and services. By ordering the goods or services the buyer agrees that its own conditions (if any) shall not apply to the contract.

1.2 The contract for the sale of goods and/or services shall comprise of.

a) the buyers verbal instructions or
b) the buyers written order and or
c) our acknowledgement of order. Any quotation by us is subject to confirmation by us on receipt of order.

1.3 Once the contract is made it cannot be cancelled, deferred or altered except by mutual agreement.

2. PRICE
2.1 Unless otherwise specified by us, all quoted prices are exclusive of Value Added Tax.

3. DELIVERY
3.1 Any time or date quoted for delivery is given as an estimate only and we shall not be liable for any loss or damage howsoever arising by reason of any failure on our part to deliver on such stated dates.

3.2 If the buyer causes the delivery of the goods or any part therof to be delayed beyond the time when they would otherwise have been delivered or collected, they shall then be stored at the risk and expense of the buyer.

4. PAYMENT.
4.1 All goods ordered shall be paid for not later than 30 days or end of month following delivery (if previously agreed). Interest will be charged on all invoices that are not paid for in full by the due date. The interest rate charged will be equivalent to 8% over the current bank rate in force on the date that the invoice should have been paid.

5. QUALITY
5.1 The goods are warranted to accord with the manufacturers warranty terms and conditions.

5.2 All information and details contained in our specifications, catalogues, photographs and technical literature have been carefully prepared to avoid errors but their accuracy is not guaranteed and we shall not be liable for any inaccuracies or omissions. Specifications are subject to change by us without prior notice.

5.3 Our liability for breach of this warranty (or any other claim based on defects in the goods or services) shall not exceed replacement of the goods or services to be defective. We are not liable for any consequential loss.

5.4 Immediate written notice of any defect in the goods or services must be given to us.

6. PURPOSE
6.1 Any recommendation or suggestion relating to the use of the goods made by us is given in good faith but it is for the buyer/installer to satisfy themselves of the suitability of the goods for its own particular use and it shall be deemed so to have done.

6.2 Accordingly, unless otherwise expressly agreed in writing, we give no warranty as to the fitness of the goods for any particular purpose even though that purpose may have been specified in the buyers order and any implied warranty or condition (statutory or otherwise) is excluded.

7. PROPERTY & RISK
7.1 The property and risk in the goods shall remain with us until, and shall pass to the buyer at the point of delivery.

In the absence of written advice from the buyer to us and the carrier as described in condition 8 the goods shall be deemed to have been delivered and accepted by the buyer complete and in a satisfactory condition.

8. NOTIFICATION OF DAMAGE TO OR NON DELIVERY OF THE GOODS
8.1 The buyer must advise us and the carrier in writing (otherwise than by a qualified signature on the carriers delivery note) within the following time limits.

a) Partial loss, damage or non delivery of any separate part of a consignment within three days of the date of delivery
b) Non delivery of the whole consignment within ten days of the date of the invoice.

9. RETURNS
9.1 Goods returned within 14 days will be refunded or exchanged. Carriage is non-refundable.

9.2 Goods returned for refund or exchange must be returned in original packaging and in a resalable condition. Otherwise a handling charge or refusal of refund may be applied.

10. TITLE
10.1 Title to the goods supplied will not be transferred to the buyer until the goods have been paid for in full.

11. COMPLAINTS
11.1 Any complaint should be addressed to Brian Ward Ltd. Station House, Station Road, Brundall, Norwich. NR13 5PJ.

An acknowledgement will be made within 48 hours

.